With the question of how robotics will affect or replace the workforce of the future a fundamental question remains around unlocking value whilst maintaining or improving customer experience. 

Whilst many businesses leaders can see the likely benefits, having clarity about how to adopt this into an organisation with all the associated cultural and benefits realisation requirements can be challenging. 

This piece of research from McKinsey gives excellent insight as to what successful businesses have done and how what are the important and relevant points to consider.