With the question of how robotics will affect or replace the workforce of the future a fundamental question remains around unlocking value whilst maintaining or improving customer experience.
Whilst many businesses leaders can see the likely benefits, having clarity about how to adopt this into an organisation with all the associated cultural and benefits realisation requirements can be challenging.
This piece of research from McKinsey gives excellent insight as to what successful businesses have done and how what are the important and relevant points to consider.
An October 2016 FIS study found that 99.6 percent of insurers surveyed admitted they face obstacles in implementing digital innovation. As macroeconomic conditions continue to put pressure on profit margins across sectors, cost productivity and unlocking new value are back at the top of the senior-management agenda. The question is, what else can be done? That’s where intelligent process automation (IPA) comes in. In essence, IPA “takes the robot out of the human.”