Despite the hype, today’s chatbots and virtual assistants don’t provide the human-like experiences they’ve been promised to deliver. Customers and employees are left with one-dimensional interactions in stilted language that perform only the simplest of tasks and add little value. 

Pega Intelligent Virtual Assistant overcomes these shortfalls by extending any Pega enterprise application to any conversational interface. It turns these channels into assistants that make personalized customer service and real work possible using natural language in voice or text.