Despite the hype, today’s chatbots and virtual assistants don’t provide the human-like experiences they’ve been promised to deliver. Customers and employees are left with one-dimensional interactions in stilted language that perform only the simplest of tasks and add little value.
Pega Intelligent Virtual Assistant overcomes these shortfalls by extending any Pega enterprise application to any conversational interface. It turns these channels into assistants that make personalized customer service and real work possible using natural language in voice or text.
Pega Intelligent Virtual Assistant can extend most Pega applications – including CRM apps for marketing, sales, and customer service and any custom-built Pega apps – with conversational UX functionality. The Pega® Customer Decision Hub provides the virtual assistant with AI power to analyze information, anticipate needs, and make optimal decisions.