Jobless? (see link to article) It is an old question. History and recent research tells us that human ingenuity and creativity will prevail, creating work for our hands and minds.
Frustration with customer service centres however, is not uncommon. I confess that having to repeat details multiple times on the phone or online exasperates me.
Think what it must be like for those working in customer service centres! The best use of robotics will not be removing customer engagement with real customer service staff, but applying robotics to releasing them (and us), from from the frustration and massive inefficiency driven by moving data across multiple legacy systems from the desktop. Thus releasing them to use their irreplaceable emotional intelligence, creativity and intuition.
I am glad to be part of an organisation that has technology that provides fast relief - Pega Robotics. Check out the video.
Will Artificial Intelligence Leave You Jobless? Because humans are feeling creatures who often need to employ emotional intelligence and intuition to be successful in certain areas, it was considered very unlikely that these jobs would be replaced by AI in the distant future.