Forrester has just released their 2017 Digital Process Automation Wave. This new DPA category replaces BPM and gives entirely new weight to what’s important to buyers in 2017.
Pega has been THE clear Leader in BPM for many years, both in the width and depth of the product. However, with the new category adding in such areas as AI, Robotics, IoT, and customer journey visualization, it was not guaranteed that Pega would remain ahead of the market.
Nevertheless, this new report shows Pega earned the highest scores across 20 of the 32 available criteria. This puts Pega in a very dominant position when it comes to providing customers with a digital, unified customer engagement platform powered by AI.
Read the Report here:
"Aimed squarely at solving the most complex process challenges, Pegasystems offers a wide and deep set of capabilities including dynamic case management, robotic process automation (RPA), mobile applications, document management, no-code development environment, and business decision management that includes machine learning to determine next best action." "Pegasystems also offers business applications, including customer relationship management, salesforce and marketing automation, and call center software, all based on the same consistent process platform that drives its DPA offering. When fully adopted by an enterprise, this approach creates a highly unified and agile architecture." "Also, it’s important to note that Pegasystems has a long history of investment in the AI space: This is already evident in its platform, but it will pay off even more as AI becomes a core requirement for DPA."