A superb article by McKinsey Quarterly on the Future of Work and the changing roles, particularly of professionals involved in "Interaction" work.
This particularly applies to Underwriters in the Insurance industry, where 60% of the working population will retire in the next 6 years and too much time is spend doing low-value-added (LVA) activities.
Smart technology providers are creating new solutions which break jobs like Underwriting down in order to hive off LVA activities to lesser paid workers, ensuring faster times to quote and having highly qualified Underwriters concentrate on writing good business and achieving their portfolio objectives.
At Pega, we have seen on average, a 40% rise in the productivity of Underwriters using our Underwriting Workbench.
Time to let the " good old days" go?
Global competition, emerging skill shortages, and changing demographics will soon force companies to use their most highly paid talent more effectively. The past three decades saw companies in developed economies make huge strides improving the productivity and organizational performance of an array of jobs. Aided by advances in technology and digital communications, companies automated, reengineered, and outsourced numerous tasks that had once required full-time, on-site employees. Through all such changes, a broad swath of employment remained largely untouched: work requiring extensive human interactions. Among these positions are the jobs held by knowledge workers—the doctors, engineers, lawyers, managers, sales representatives, teachers, and other skilled professionals who together serve as the engine of the knowledge economy.