A superb article by McKinsey Quarterly on the Future of Work and the changing roles, particularly of professionals involved in "Interaction" work.

This particularly applies to Underwriters in the Insurance industry, where 60% of the working population will retire in the next 6 years and too much time is spend doing low-value-added (LVA) activities.

Smart technology providers are creating new solutions which break jobs like Underwriting down in order to hive off LVA activities to lesser paid workers, ensuring faster times to quote and having highly qualified Underwriters concentrate on writing good business and achieving their portfolio objectives.

At Pega, we have seen on average, a 40% rise in the productivity of Underwriters using our Underwriting Workbench. 

Time to let the " good old days" go?