As Robotics takes off into the mainstream of commercial organisations, it is incumbent upon management to understand the full ramifications of the technology for their staff and their businesses.
For too long Robotics has been seen as a tactical cost reduction play, threatening jobs. C-Level executives should understand the additional benefits that can be realised through strategic deployment of robots and how they can be used to enhance the working life of their employees and significantly improve customer satisfaction scores on a sustainable basis.
Senior executives need to understand the tactical as well as strategic opportunities, redesign their organizations, and commit to helping shape the debate about the future of work. They have two critical priorities in this world. First is to gain an appreciation for what automation can do in the workplace. While cost reduction, mainly through the elimination of labor, attracts most of the headlines and generates considerable angst, our research shows that automation can deliver significant value that is unassociated with labor substitution. As leaders consider this wide range of possibilities, they have a second priority, which is to develop an action plan. That plan should include a view of both tactical and strategic opportunities for their companies, a blueprint for building an organization in which people work much more closely with machines