There is no doubt that Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable customer service channel.

For at least the foreseeable future, chatbots won’t be replacing humans in contact centre jobs. That said, they are on their way to mainstream acceptance. 

With this in mind, Shep Hyken shares four ways AI and chatbots are creating a major impact in the customer service and CX world.