This article is worth reading..
People (both customers and staff) want three key things from AI, especially when it comes to insurance:
1. Transparency about what it does and doesn't do.
2. The ability to aid them as humans to make their lives easier, not replace them.
3. Be 100% personal to them and have their individual interests as the basis of what it does.
If insurance embraces this, AI will be a huge step forward for our industry.
Data has always been at the heart of the insurance industry. What has changed in our current reality to create massive disruption is the amount of data generated daily and the speed at which machines can process the info and uncover insights. We can no longer characterize the insurance industry as a sloth when it comes to innovation and technology. Artificial intelligence (AI) and machine learning are transforming the insurance industry in a number of ways.