Despite scaremongering in the press, most senior executives are pretty clear that AI and Robotic Automation will drive success in their organisations.
Staff will use their intelligent machines to remove the boring, repetitive parts of their day and concentrate on the valuable, relationship based activities which humans are so much better suited to execute on.
That is exactly what they did when computers were first introduced in the workplace and the visit to the filing cabinet every 5 minutes became a thing of the past.
This report on the future of work gives some excellent stats on the views of staff and shows that common sense will prevail.
As artificial intelligence and robotic process automation (RPA) steadily improves, AI robot co-workers are not so far away from becoming a reality. Despite scaremongering that AI will precipitate sudden mass redundancies, recent research has found staff are looking forward to smart tech ‘colleagues’. A notable 88% of respondents would be comfortable with the prospect of working alongside intelligent machines, while a further 91% are comfortable with the prospect of managing them. Positivity remains high around smart machines’ future capabilities, with 73% expecting it to improve efficiency and almost two-thirds (62%) anticipating a boost in customer experience (CX). By comparison, more than three-quarters (79%) expect RPA to deliver significant efficiency improvements and 59% expect its ability to relieve mundane data input will enhance CX.