Well said Martin Milliner from LV!
The raison d'etre of the insurance industry is a promise to pay when things go wrong. If we fail to collectively respond to mass claims events such as this or then don't publicise what has been done, we will fail our industry and fail our customers.
We actually do a great job - we just don't tell enough people soon enough. That gives the paparazzi yet another reason to have a go at the insurance industry.
Some insurers waited until their policyholders' frustration made the headlines to give some comfort after the Liverpool car park fire, regrets Martin Milliner, director of claims at LV, urging the profession to deliver on its promises in order to build public trust. Events such as this, where communities or groups of people are affected, increasingly create a collective reaction and coming together. This creates a fantastic opportunity for us to be at our best. If we proactively deliver on our promises rather than waiting to be persuaded to do so by media headlines, I hope that we can start to build greater public trust in our profession.