Well said Martin Milliner from LV!

The raison d'etre of the insurance industry is a promise to pay when things go wrong. If we fail to collectively respond to mass claims events such as this or then don't publicise what has been done, we will fail our industry and fail our customers.

We actually do a great job - we just don't tell enough people soon enough. That gives the paparazzi yet another reason to have a go at the insurance industry.