I travel through Heathrow regularly and know how difficult an incident like this is for the passengers who have places to go and schedules to meet. That is aside from the security issues that we all want to be just right.
One thing that I do take comfort from is that the various agencies that have to get the planes into the skies on time use Pega’s Operations Applications which helps increase Heathrow’s on-time departures from an average of 68% to 85%.
We can't prevent collisions but we can get the planes back into the sky faster and get people home to their families sooner.
Flights at London’s Heathrow airport were delayed and passengers had to be escorted off an aircraft after two vehicles collided on the tarmac next to a terminal used by British Airways. The collision on Wednesday, described as “serious” by a Heathrow spokesman, involved two airfield vehicles and happened behind a BA aircraft that was then unable to push back from a parking stand as police started to investigate. Passengers were later taken off the BA jet and transferred to another one, according to the airline, which said a handful of other services were delayed. BA is a unit of IAG SA. Heathrow has remained operational throughout the incident, the airport said.