I travel through Heathrow regularly and know how difficult an incident like this is for the passengers who have places to go and schedules to meet. That is aside from the security issues that we all want to be just right.

One thing that I do take comfort from is that the various agencies that have to get the planes into the skies on time use Pega’s Operations Applications which helps increase Heathrow’s on-time departures from an average of 68% to 85%.

We can't prevent collisions but we can get the planes back into the sky faster and get people home to their families sooner.

#lifeatpega